{"id":3,"date":"2025-01-26T15:33:58","date_gmt":"2025-01-26T15:33:58","guid":{"rendered":"https:\/\/silvapsychotherapy.com\/?page_id=3"},"modified":"2025-08-16T09:43:51","modified_gmt":"2025-08-16T09:43:51","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/silvapsychotherapy.com\/es\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p><strong>Last updated:<\/strong> August 16, 2025<\/p>\n\n\n\n<p>Silva Psychotherapy provides counselling and psychotherapy to clients in the <strong>United Kingdom and worldwide through secure online therapy.<\/strong> This Privacy Policy explains how we collect, use, and protect your personal information when you contact us, visit our website, or attend therapy sessions.<\/p>\n\n\n\n<p><strong>1. Who We Are<\/strong><\/p>\n\n\n\n<p>Silva Psychotherapy is run by Milagros Silva, an accredited psychotherapist and counsellor, offering online and in-person therapy.<\/p>\n\n\n\n<p><strong>Email:<\/strong> hello@silvapsychotherapy.com<\/p>\n\n\n\n<p><strong>Website:<\/strong> https:\/\/silvapsychotherapy.com<\/p>\n\n\n\n<p><strong>2. What Information We Collect<\/strong><\/p>\n\n\n\n<p>We may collect the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact details<\/strong>&nbsp;\u2013 name, email, phone number, and address.<\/li>\n\n\n\n<li><strong>Therapy records<\/strong>&nbsp;\u2013 assessment forms, session notes, treatment plans.<\/li>\n\n\n\n<li><strong>GP details<\/strong>&nbsp;\u2013 name and contact information of your GP, if provided in contracts.<\/li>\n\n\n\n<li><strong>Insurance details<\/strong>&nbsp;\u2013 insurance provider name, membership number, and claim details, where relevant.<\/li>\n\n\n\n<li><strong>Administrative details<\/strong>&nbsp;\u2013 invoices, payments, contracts.<\/li>\n\n\n\n<li><strong>Technical data<\/strong>&nbsp;\u2013 IP address, browser type, and site usage data when you visit our website.<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Why We Collect This Information<\/strong><\/p>\n\n\n\n<p>We use your personal information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide safe and effective counselling and psychotherapy.<\/li>\n\n\n\n<li>Contact you regarding appointments, therapy sessions, and mental health support.<\/li>\n\n\n\n<li>Manage insurance claims where applicable.<\/li>\n\n\n\n<li>Maintain professional records in line with legal and ethical requirements.<\/li>\n\n\n\n<li>Improve our website and services.<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Confidentiality and Legal Exceptions<\/strong><\/p>\n\n\n\n<p>Information shared in therapy is confidential. However, we may need to share information if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>There is a serious risk of harm to yourself or others.<\/li>\n\n\n\n<li>We are legally required (for example, safeguarding concerns or a court order).<br>Where possible, we will discuss this with you first.<\/li>\n<\/ul>\n\n\n\n<p><strong>5. How We Store and Transfer Your Information<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Therapy notes are stored securely and separately from identifying details.<\/li>\n\n\n\n<li>Contracts (including GP and insurance details) are kept in encrypted or password-protected files.<\/li>\n\n\n\n<li>Emails, invoices, and messages are stored in GDPR-compliant systems.<\/li>\n\n\n\n<li>Online therapy is provided through secure, encrypted video platforms.<\/li>\n\n\n\n<li><strong>International clients:<\/strong>&nbsp;If you access our services from outside the UK, your information will be processed in accordance with UK GDPR standards. Data may be securely transferred across borders only as required to provide therapy services.<\/li>\n<\/ul>\n\n\n\n<p><strong>6. <strong>How Long We Keep Your Data<\/strong><\/strong><\/p>\n\n\n\n<p>Under GDPR, you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adult client records are kept for&nbsp;<strong>7 years<\/strong>&nbsp;after therapy ends.<\/li>\n\n\n\n<li>Records for clients under 18 are kept until age&nbsp;<strong>25<\/strong>&nbsp;(or 26 if aged 17 when therapy ended).<\/li>\n\n\n\n<li>After this, records are securely destroyed.<\/li>\n<\/ul>\n\n\n\n<p><strong>7. Your Rights<\/strong><\/p>\n\n\n\n<p>Under GDPR, you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access your information.<\/li>\n\n\n\n<li>Ask us to correct inaccurate information.<\/li>\n\n\n\n<li>Request deletion of data (where legally possible).<\/li>\n\n\n\n<li>Restrict or object to certain uses of your data.<\/li>\n<\/ul>\n\n\n\n<p>To exercise these rights, contact:&nbsp;<strong><a>hello@silvapsychotherapy.com<\/a><\/strong><\/p>\n\n\n\n<p><strong>8. Cookies and Website Use<\/strong><\/p>\n\n\n\n<p>Our website uses cookies to support functionality and basic analytics. You can disable cookies in your browser settings, though some parts of the site may not work properly.<\/p>\n\n\n\n<p><strong>9. Updates to This Policy<\/strong><\/p>\n\n\n\n<p>We may update this Privacy Policy from time to time. The latest version will always be available on our website.<\/p>\n\n\n\n<p><em>For more details on how we use cookies, please see our\u00a0<a href=\"https:\/\/silvapsychotherapy.com\/es\/cookie-policy\/\">Cookie Policy.<\/a><\/em><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: August 16, 2025 Silva Psychotherapy provides counselling and psychotherapy to clients in the United Kingdom and worldwide through secure online therapy. This Privacy Policy explains how we collect, use, and protect your personal information when you contact us, visit our website, or attend therapy sessions. 1. Who We Are Silva Psychotherapy is run [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"ocean_post_layout":"full-width","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":"[]"},"class_list":["post-3","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>%title% | Milagros Silva Psychotherapist<\/title>\n<meta name=\"description\" content=\"Compassionate online psychotherapy in English &amp; Spanish for teens and adults across the UK. 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